AFRINIC is recruiting a Junior Systems Engineer

Corporate & Reports 29 January 2020 AFRINIC 3 min read

JOB DESCRIPTION

Department: IT & Engineering

Unit: Infrastructure

Job title: Junior Systems Engineer

1. Job Background

Job Purpose/Mission of Role	You participate in the installation, monitoring and management of server, storage and backup systems. You provide technical support to AFRINIC staff. You interact with IT services and equipment vendors on behalf of the Unit. You assist the Systems Engineers in various aspects of maintaining AFRINIC’s infrastructure and networks.
Reports to	Infrastructure Unit Manager / Head of IT & Engineering
Number of Direct Reports	None
Qualifications/Work Experience	A degree in Information Technology, Computer Engineering or related field, or some related technical coursework or work experience in a related field.

2. Reporting Structure

3. Key Responsibilities

Title	Description	Weight
IT and System Engineering Support and Maintenance	Monitor server and storage systems for hardware issues, capacity and system performance. Monitor and manage the backup system to ensure data integrity. Restore data for users and undertake test restores on a regular basis. Assist in managing directory services. Configure, install and update staff workstations. Configure user accounts. Set up and maintain mailing lists and email accounts. Assist with VPN maintenance and profile management. Help plan and implement system upgrades and maintenance fixes. Continuously maintain all documentation.	70%
Customer Service	Takes a genuine interest in customers and demonstrate urgency, energy and enthusiasm in satisfying their needs Monitor help desk system queue for incoming requests. Prioritize and respond to help desk tickets and provide resolution in a timely manner. Resolves problems without delay and by implementing measures to prevent recurrence Seeks to understand the complex dynamics of the customer issue Is able to effectively explain the issues and have realistic estimation about the time work will take Keeps customer informed by providing update on progress/decisions Involves others who can assist with the process and escalates any issues where required Delivers on commitments and promises (timely, accurate and complete)	20%
General Responsibilities	Ensure that all processes are clearly documented as per ISO 9001 standards Perform other duties as required and assigned by the CEO, Infrastructure Unit Manager	10%

4. Competencies

Technical	Working knowledge of UNIX/Linux, Windows and Mac based operating systems. Familiarity with virtualisation technologies (e.g. VMware, KVM). Knowledge of email software and mailing-lists. IT professional certifications a plus. Experience working in a helpdesk / desktop support a plus. Some understanding of networking and TCP/IP. Exposure to IPv6 networks or services a plus. Some understanding of computer hardware. Additional network technology experience or Internet eco-system exposure a plus.
Behavioural	AFRINIC’s Behavioural Competencies as applicable to all staff and as revised from time to time.

5. AFRINIC Expectations

In carrying out essential duties, an individual should demonstrate commitment to AFRINIC’s mission and values, working as one team towards delivering excellence in service.

This includes but is not limited to:

Demonstrates a shared commitment to fulfilling team and organisational goals co-operatively.
Strives for excellence and focuses on continuously improving outcomes.
Displays professionalism through competence, high standards, self-management and a customer service ethic.
Displays integrity through ethical behaviour, constructive contribution, and use of appropriate communication channels.
Makes responsible use of organisation funds through the efficient use of time, budget and other resources.
Models respect by being punctual, reliable, prepared, courteous, and responsive.

Applications:

If you wish to apply for this position, please send a letter of motivation accompanied by your CV, both in English, by email to [email protected] , putting as email subject title the job reference;

afjob-JSE-20200129

APPLICATION DEADLINE: 19^th February 2020

Start date: As soon as possible

Interviews will be held at AFRINIC office in Ebène or telephone interviews will be conducted for candidates outside Mauritius.

AFRINIC reserves the right to call only the best qualified candidates for an interview and not to make any appointment following this advertisement.

1. Job Background

2. Reporting Structure

3. Key Responsibilities

4. Competencies

5. AFRINIC Expectations

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